Terms.
Last updated September 2026
The service
Cutsew is production tracking software for apparel manufacturing. Factories log what happened on each order each day, and the brands they work with follow that progress.
The service includes stage tracking, notes, photos, voice notes with transcription and translation, reminders, and a shared history of every order.
Cutsew records and shows what your team enters. We do not inspect garments, verify quantities, or take part in your commercial agreements.
These terms cover your use of the website and the product. By creating an account, you accept them.
Accounts
Accounts are for businesses. You must be able to enter an agreement on behalf of your factory or brand, and you must be at least eighteen.
You are responsible for the team members you invite and for everything done under your organisation's account.
Keep credentials private, use a strong password, and remove people who leave. Tell us at once if you think an account has been compromised.
You must give accurate account information and keep it current so we can reach you about billing and security.
Your content
You own your logs, notes, photos, voice notes, and everything else your team puts into Cutsew. We claim no ownership of it.
You grant us a licence to store, process, translate, transcribe, and display that content to the people you share it with, so the service can work as described.
That licence exists only to run Cutsew for you. It ends when you delete the content or close your account.
You confirm you have the right to upload what you upload, including photos of products and workspaces.
Acceptable use
Do not use Cutsew for unlawful content, or for content that infringes someone else's rights.
Do not reverse engineer, decompile, scrape, or resell the service, and do not attempt to access another organisation's data.
Do not upload malware, probe our systems, or interfere with other customers' use of the product.
If use of an account breaks these rules, we may suspend it while we look into it.
Payment
Cutsew is billed per seat per month, in advance, on the plan you choose.
Adding seats mid-cycle is charged pro rata; removing seats takes effect at the next renewal.
You can cancel any time and keep access until the end of the period you have paid for. We do not refund partial periods.
Fees exclude taxes. If a payment fails, we will try again and tell you before access is affected.
Availability
We work to keep Cutsew available and fast, but we provide it on a best-effort basis and do not guarantee uninterrupted service.
We announce planned maintenance in advance and schedule it to avoid factory working hours where we can.
Unplanned outages get our full attention, and we post what happened once the cause is clear.
Some features depend on third-party services, such as translation, and those can be interrupted outside our control.
Termination
You can close your account at any time from your settings or by emailing us.
We may end or suspend an account for a serious or repeated breach of these terms, or for non-payment after notice.
On termination, access stops and we delete your data after a short grace period, apart from records we must keep.
You can request an export of your data before you close the account, and we will help you get it.
Liability
Our total liability to you is limited to the fees you paid us in the twelve months before the claim.
We are not liable for lost profits, lost production, delayed shipments, or other indirect or consequential losses.
Cutsew is a record of what your team enters; decisions about production, shipping, and payment remain yours.
Nothing here limits liability that cannot be limited by law.
Changes
We may update these terms as the product changes or the law requires.
Material changes are posted on this page and the date above is updated.
For paid accounts, we give notice by email before a material change takes effect.
Continuing to use Cutsew after a change means you accept the updated terms.
Contact
Questions about these terms go to hello@cutsew.com.
We reply within one business day.
Tell us your organisation name so we can find your account quickly.
For anything urgent about security or billing, say so in the subject line.
This policy will be reviewed by counsel before launch.